FAQ's

WHEN WILL MY ORDER SHIP?

Canvas orders are usually processed and shipped within 2-7 business days of purchase. When your order ships, your tracking info is automatically sent to you via the email you provided during checkout. If you have questions about your tracking, simply reach out to us.

If your order hasn’t shipped throughout the regular time frame, please reach out to us! We’ll resolve it asap. support@intorato.us

Please see all of our Shipping Policy.

Tracking an order who do I call and how do I do it?

You are able to call our Customer Services on +1(434)-202-4351 between 9am-5pm, Eastern Time. Monday to Friday. You will need your order number that was emailed to you or provided at the end of your call. If you do not have your order number, then please call our Customer Service team who will ask for additional information to look up the account. 

What are your opening times?

You are able to place an order 24 hours a day, 365 days a year.
Customer Services are open from 9am - 5pm, Eastern Time, Monday to Friday

Can I make changes to an order?

You are able to change items from your order. To do this call our Customer Services on +1(434)-202-4351 between 9am to 5pm, Eastern time, Monday to Friday
Please note, however, if your goods have already been shipped we will not be able to make any changes once the goods have been sent

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. Custom orders are the only products on the site that are FINAL SALE items.

To return your merchandise, please email: support@intorato.us for the return address and always include your ORDER NUMBER and full NAME.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

CANCELLATION POLICY

You may cancel your order within (24) hours of purchase, MST. We are committed to our customers and your satisfaction.

To cancel your merchandise, please email: support@intorato.us and label the subject line: CANCEL MY ORDER, and make sure to include your full NAME and ORDER NUMBER.

Cancellations after (24) hours will require the customer to return the undamaged product to receive a full refund. We are unable to cancel or alter your order after (24) hours because it has already been processed. Please review our RETURN POLICY.

CHANGE MY ORDER

Within 24 hours of purchase, you can make changes to your order and address details. Please send your change requests to support@intorato.us as soon as possible, with the subject line CHANGE MY ORDER and your full NAME and ORDER NUMBER included. We'll check to see if your changes have been made.

DAMAGED ART

If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here’s how:

Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).

Attach your photos to an email and send them to support@intorato.us Please include your ORDER NUMBER, FULL NAME and brief description.

You will receive an email within 24 hours confirming that your damaged replacement will be processed.

You do not need to return your product if your photo return is approved. We'll process your refund or replacement depending on the demand, and your replacement will be sent out automatically.

WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries email support@intorato.us and your email will be forwarded to the right person!

WHAT CARRIER DO YOUR ORDERS SHIP WITH?

All U.S. and International orders are shipped via USPS, DHL, YunExpress, Fedex...

ARE THERE DUTIES FOR AMERICAN ORDERS?

No there are no additional duties. For international orders, depending on the country of residence, you may have to pay fees!

PROMOTIONS

If you have received a promotion offer CODE, you may redeem your discount at the time of Checkout in your Cart Discount section.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards through our merchant service provider PAYPAL.

HELP & CONTACT US

If we have not answered all of your questions in this customer service section, please Contact us: support@intorato.us with your full NAME and ORDER NUMBER and our customer service specialist will be in touch shortly!

24 Hours Customer Support:

Call us at: +1(434)-202-4351
E-mail: support@intorato.us

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